NCHRP Report 08-62
External Link:
Year Published: 2009
Publisher: Federal Highway Administration

– Describing marketing practices is fundamental to understanding both the scope of marketing practice and the actual value it adds to the organization. This paper aims to clarify the reach of marketing practice and the nature of activities that marketers carry out.

– The study uses mixed methods, involving qualitative document analysis, qualitative interviews and a quantitative managerial survey.

– The findings reveal consistency in the views of academics and practitioners across the following disaggregated elements of practice: stakeholder and relationship marketing, customer analysis, marketing-mix management/marketing planning, and the centrality of customers. However, when these themes are integrated into broader categories of practice, the activities are parceled and prioritized in different ways by the different data sources.

Practical implications
– The findings have implications for how marketing is practiced and taught and for the future research agenda.

– This study considers the functional practices within marketing and clarifies the scope of marketing practice."
-Taken from the abstract

Related Components: Component A: Organization and Culture
Related TPM Areas: General