External Link: https://www.wmata.com/about_metro/docs/Vital_Signs_Q3_2013.pdf
Year Published: 2013
Publisher: Washington Metropolitan Area Transit Auhtority

"The Vital Signs Report provides analysis of a small number of key performance
indicators (KPI’s) that monitor long term progress in the strategic areas of safety, security,
service reliability and customer satisfaction.

"Detailed performance analysis is presented in the Vital Signs Report through answers to two
prime questions: Why did performance change? What actions are being taken to improve
-Taken from the introduction

Related Components: Component 2: Target Setting
Related TPM Areas: General