External Link: http://www.wmata.com/about_metro/docs/Vital_Signs_Report_Q4_2014.pdf
Year Published: 2014
Publisher: Washington Metropolitan Area Transit Authority.

"As a regional transportation system, Metro’s system-wide performance is captured in the Vital
Signs Report. The Vital Signs Report provides analysis of a small number of key performance
indicators (KPI’s) that monitor long term progress in the strategic areas of safety, security,
service reliability and customer satisfaction.
The report is not designed to measure the experience of individual customers using Metro’s
services. Instead, the Vital Signs Report communicates if the Metro system’s performance is
improving, worsening or remaining steady. "
-Taken from the introduction

Related Components: Component 5: Monitoring and Adjustment
Related TPM Areas: Infrastructure